work and travel

Help in case of claim/emergency

FAQ au pair insurance

The au pair insurance by CareMed includes CareMed Assist, our worldwide 24-hour service. At this number au pair and host family receive support and advice in various languages. This number can be found on the insurance confirmation or under the login online. Detailed information on the au pair policy can be found under behavior in case of emergency and how submit a claim.

With your CareMed au pair insurance you have a free choice of doctor and medical hospitals. If you would like to receive help with your search of doctors or hospitals in your area you may call CareMed Assist. They will provide a list of providers close to the indicated address.

Please e-mail the following documents to the CareMed claims office within 60 days after the treatment

  • completed claim form
  • all original itemized bills, receipts and records, related to a particular claim (please keep in mind to make copies for your own records) medical reports from the physician including any reports, laboratory and X-ray documents, etc.

Additional information as well as original documents may be requested. Further information as well as our claims office contact data can be found on your insurance confirmation, in au pair terms and condition and by using your personal login.

Please inform the doctor/hospital that you are insured through CareMed au pair insurance. In most cases CareMed will pay the medical provider directly. If you receive the bill instead, please forward it together with a completed claim form to the applicable claims center in Hamburg, Germany.

If the treatment costs are low, please pay the provider and send the original invoice together with a completed claim form to our claims office in Hamburg, Germany. You will find claim form and the address of our claims office on your insurance confirmation or online under Login for insureds. In case of a larger amount the doctor should contact our claims office or CareMed Assist who will confirm your au pair insurance coverage and can discuss direct payment. Please submit a claim form in any case so that our claims office is able to contact you concerning questions of your claim.

Any kind of routine examination, tests and check-ups, visual tests and allergy check-ups are excluded from au pair insurance coverage. You will find further information under au pair insurance benefits.

A treatment is considered pre-existing if you had a related condition prior to your departure. For the complete list of limitations and exclusions, please read our au pair insurance terms and conditions that you will receive after your application for the au pair insurance.


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